I got a call from a number I didn’t know, so I didn’t pick up. They left a voicemail saying they were from American Express. They mentioned a recent request made in my name, using my real name. They left a phone number and a reference number. I’ve never had an Amex card; I only get junk mail from them, which I usually throw away or shred. I checked online for any scams involving American Express but found nothing relevant.
Does anyone know what this could be about? Should I be concerned? Could someone be trying to use my identity to open a card? I’m not sure because I’ve never had a call like this before. Thanks for any advice.
This is a popular scam, NEVER give a code you receive over SMS to someone over the phone. By doing so, they can circumvent the verification process used by the legitimate business.
For information regarding the latest request, get in touch with American Express directly at a verified number. Keep an eye out for any unlawful activity on your credit record as well. Remain watchful and notify the appropriate authorities of any attempts at identity theft.
If you’re uncertain about the legitimacy of the Amex issue, it’s safest to lean towards caution. By reaching out to Amex directly through a verified channel, you can verify the situation and safeguard the security of your account
It’s likely a scam attempt, especially if you’ve never owned an Amex card. Here’s what you should do:
Avoid Calling the Number Provided: The voicemail could be a phishing scam designed to lure you into calling a number where scammers might try to obtain your personal information.
Contact Amex Directly: Go to Amex’s official website (https://www.americanexpress.com/) to find their customer service number and call them directly. Explain the situation and inquire about any recent inquiries or requests made in your name.