If it redirected to a part of experian.com, it would make sense as an easy-to-remember brand name. But it doesn’t redirect or link back to experian.com at all.
As someone in tech, it really bothers me when businesses don’t properly link their websites. Credit monitoring agencies, of all organizations, should understand the importance of a clear and reliable web presence and shouldn’t ask people to click on links to unknown domains.
I called Experian using the phone number listed on their main website, usa.experian.com, and asked an agent if credit – Experian IdentityWorks was a valid Experian website, since I had similar worries. The representative stated that, while this is a real Experian website, it is the free website used when a company experiences a data breach and wishes to provide complimentary credit monitoring. Usaexperian.com is a distinct site where you can create a free account and pay for credit monitoring, but you will not be able to utilise the complimentary code offered.
I appreciate the information. It’s unbelievable that you spoke with someone who was genuinely knowledgeable about this. Dealing with customer service has been quite frustrating. I called back after being disconnected the first time, and I spent more than twenty minutes speaking with an Experian IdentityWorks customer care agent. And they simply kept talking in circles, so I didn’t obtain nearly as much precise information as your response. It was actually starting to worry me about the level of data security they offer.
Since I was unable to access the Experian App using my IDWorks credentials, I was curious about the distinction between Experian and Experian IdentityWorks. As it happens, they are distinct entities in theory. Experian IdentityWorks is only accessible online and lacks an app. However,